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FAQs

BASE LIGHT

We offer an illuminating light base that fits all of our crystal sizes. The light base is sold separately here on our website. 

CONTACT INFO

Email: info@ab-crystalcollection.com
Customer Service Phone: 1-(514)-549-4015
Store Hours: 9:00 am-5:00 pm M-F 

GIFT CARD INFO

Click "Shop Now" and select "Gift Card" to purchase. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. 

You will be able to enter the Gift Card or discount code at Checkout, before inputting your payment information. Gift cards are delivered by email. Our gift cards have no additional processing fees. 

HOW BIG IS THE CRYSTAL?

Small Rectangle = 3 x 2 x 2 inches
Medium Rectangle = 3 x 3.5 x 3 inches
Large Rectangle = 3 x 5 x 2.5 inches
XL Rectangle = 4 x 6 x 3 inches
XXL Rectangle = 6 x 8 x 3 inches
Small Heart = 4 x 3.5 x 2.5 inches
Large Heart = 5 x 4.5 x 2.5 inches 

HOW DOES IT WORK?

Click "Create My Crystal" and select the shape and size crystal you like. Choose whether you would like to add the optional LED baselight to your order.
2. Click "Choose File" to upload and image ((people, pets, vehicles, equipment, etc.)
3. Optional: add the free text engraving of your choosing (up to 200 characters)
4. Click "Add to Cart" to proceed to the checkout. If you have any special requests or concerns, you will be able to add a message to our team before processing the order.

Once we receive your order, our designers will convert your picture from 2D to 3D. Our technicians will then 3D engrave your photo into the crystal, package it and ship it out in less than 24 hours.  

You upload your image, add optional text, make payment, and make any special requests right here in our online store when you make purchase. 

HOW MANY PEOPLE / FIGURES?

Yes, this is possible. We generally recommend ordering the following sizes depending on group size:
Small size: up to 2 subjects
Medium size: up 3 subjects
Large size: up to 5 subjects
XL size: up to 7 subjects
XXL size: up to 12 subjects 

Depending on the size of crystal you order, we can engrave between 1 and 12 people or pets. 

IMAGE FORMAT

JPEG or PNG is the best. When we get a picture that is not top quality we may be able to enhance the quality, we can't do that with BMP.
 

Yes, we do accept 3D models such as .obj files. 

Our technicians are able to work with any and every resolution. In fact, we can even use pictures taken of old photos to create your 3D crystal. 

IMAGE QUALITY

We review every single image we receive. We will contact you if we have any concerns about the image and assist you to find a more suitable image or cancel the order. There are few instances in which our designers will not be able to design your crystal and you be notified via email. 

Rest assured, our designers and technicians have worked with all types of images and have been very successful in bringing old photos back to life. We are able to enhance your photo using a variety of software tools and we will contact you if we have any concerns about the image. 

Our Customer Service team reviews all photos upon receipt and will reach out to you if they have any concerns about your photo. 

MATERIAL

Crystal is weather resistant and suitable for outdoors. 

We use premium crystal glass. 

PAYMENT

Your final charge, tax included, will display at checkout in your local currency.

We accept Visa, Mastercard, American Express, Pay Pal, Google Pay, Shopify Pay, and A&B Crystal Collection Gift Cards. 

Taxes will be added at checkout. International orders are subject to local import and customs regulations. 

We accept Visa, Mastercard, American Express, Pay Pal, Google Pay, Shopify Pay, and A&B Crystal Collection Gift Cards. 

PREVIEW

Yes, simply check "Preview" option at checkout and our designers will email the proof to you for approval and/or modification prior to engraving. 

REFERRAL PROGRAM

Give your friends $5, get $5 for yourself! Click "Get rewarded" on the bottom right corner to participate in our referral program.

RETURNS

We accept returns within 30 days

Please contact our Customer Service team right away if you are not 100% satisfied with your purchase. We will gladly exchange, replace, or refund your order. 

SHIPPING

We proudly offer FREE Worldwide shipping 

Within North America: 2-5 day delivery. Europe: 5-15 days. Other: 20+ days 

Once your order is shipped, you will receive an email with a link to your tracking information and you will receive a delivery confirmation once the item has been delivered to its final destination. 

No, we proudly offer FREE Worldwide shipping 

TEXT ETCHING

We generally advise less than 80 characters but we do not limit number of characters. 

Use our preview option so that you can view and approve any layout you choose. 

WILL YOU CROP OR REMOVE THE BACKGROUND?

We generally remove background from images but it's completely your choice. If you would prefer to retain the background, simply complete the "Special Request" box at checkout to let us know. 

We generally remove background from all images unless otherwise requested. 

Please complete the "Special Request" box at checkout to let us know your preferences.